The Masharani Practice

Lutterworth Medical Centre, Gilmorton Road, Lutterworth, LE17 4EB

Telephone: 01455 552346

themasharani.practice@nhs.net

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Suggestions and Complaints

This is a new website for the practice so we hope find it a valuable source of information about us and the services we provide.

If you have any questions, suggestions or even complements then please direct these to Sally, our patient relationship officer, this can be done via themasharani.practice@nhs.net addressed for the attention of Sally.  (Please note: emails are not picked up on a daily basis so please do not use this method if your enquiry is urgent.)  Sally does not work all the days in the working week so please do not expect an immediate reply

You can also fill in the cards provided at reception and place the completed card in the suggestion box which is situated in the waiting room at the surgery.

Making a complaint

If you are unhappy with any service or with any member of the practice team and would like to complain:

  • these should be directed to Sally, our patient relationship officer via themasharani.practice@nhs.net. The response time for complaints is 28 days in line with NHS guidance. Sally does not work all the days in the working week so please do not expect an immediate reply
  • You can also put your concerns in writing to us so that we can investigate and write to you to resolve your concern. Just writing a letter is fine, addressed to Sally at the usual practice address, or you can use the complaint form here, again addressed to Sally.
  • Someone else can complain on your behalf but we need to seek permission from you before we talk to third parties.

 

Making a complaint will help us learn, improve our services and correct mistakes. You will not be penalised for making a complaint.

If you are still unhappy and wish to take the matter further, contact

Corporate Affairs Team, Leicester, Leicestershire and Rutland Integrated Care Board, Room G30, Pen Lloyd Building, County Hall, Glenfield, Leicester LE3  8TB or Telephone: 0116 295 7572

 

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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