Advanced Nurse Practitioners

Advanced nurse practitioners (ANP) see patients in the same way as doctors and can issue prescriptions. There is usually one ANP on duty daily running a surgery together with a GP.

Practice Nurses

Clinical Pharmacist

Meera and Sameera, are our clinical pharmacists who help address patient queries about medication as well as supporting our clinicians to improve prescribing of medication using their specialist knowledge.

Other staff that are attached to the practice:

Social prescriber

This is a new post in the NHS. A social prescriber might do an assessment of what care and support people need, such are physical activities, learning new skills, making new friends. Or they may help signposting to local support services such as community groups and charities.

First contact physiotherapist

Rather than wait to see a GP, you may be given an appointment with a first contact physiotherapist. These physiotherapists have enhanced skills in managing musculoskeletal issues such as back, neck and joint pains. They are able to assess and diagnose issues, give advise or offer therapy. If necessary they can arrange a referral to specialist services. Generally they have more expertise in managing musculoskeletal disorders than an average GP.

Health Visitors

The local team of Health Visitors provide information, support and advice on family health matters and nursing mothers.  They also carry out the baby checks.

District Nurses

They provide nursing care within the patient’s home.

Midwives

The Midwife service at the Masharani Practice is based at the Fleckney Hub rather than appointments being held here at the surgery.  To contact the Midwife please speak to our receptionist, who will contact the midwife who will in turn, contact you directly to arrange an appointment.

Podiatry

This service is based at the health centre. We make referrals to them about foot problems.

School Nurses

They are based within the leisure centre. Since many school children are also patients of the practice we liaise closely with school nurses.

Non-Clinical Staff

Practice Manager

Anita Masharani, our practice manager is available most days to answer queries that can’t be dealt with by the receptionists. Anita can be contacted via email from the practice website, or in writing.

Patient Relationship Officer

If you have any questions, suggestions,  complaints or even compliments then please direct these to Sally, our patient relationship officer. The response time for complaints is 28 days in line with NHS guidance. Sally does not work all the days in the working week so please do not expect an immediate reply

Secretary

Secretaries are involved in practice administration and arranging hospital appointments for patients. They can be contacted by telephone.

Receptionists 

The receptionists goal is to provide you with information about services we provide.  They are usually your first point of contact with the surgery so they will try very hard to help you. The receptionists will book you appointments to see the doctors and nurses and deal with things such as repeat prescription requests.

If you require help which can not be provided within the health centre, they can guide you to alternative sources of information and resources provided by our colleagues in the community.  It is always worthwhile asking them for help if you don’t know who to turn to.